Lack of personal accountability at United Airlines. http://ping.fm/Fqyd4 v=5YGc4zOqozo&feature=PlayList&p=2772A63434557B0E&playnext=1&playnext_from=PL&index=82 Customers notice when employees aren’t engaged.
July 28, 2009
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November 2009
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- Remember you only live once.
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Recent Comments
- Melissa Dykstra on Facilitate ldeader communications for engaged employees
- Melissa Dykstra, Fahlgren Mortine PR on Engage employees by being present in your communications
- Aniisu on Laws for Internal Communications
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- Christine on The stories we tell about ourselves
- Ken Milloy on Employers to Use Wiki's, Blogs and Social Networking to Engage Staff
- Jon Husband on Employers to Use Wiki's, Blogs and Social Networking to Engage Staff
- Jennifer Davis on Our ongoing focus on audiences is a pile of rubbish!
- Nicky Fried on Only 21% of employees engaged
- Dana Deschene on Only 21% of employees engaged
Sites and Blogs of Interest
- Peerarchy
- Wirearchy :: Main Page
- The Storytellers (UK)
- The Internal Communications Network
- The FASTForward Blog: Enterprise 2.0 Blog: News, Coverage, and Commentary
- The Enlightened Manager
- The Engaging Brand
- The Employee Engagement Network
- Talking Internal Communication...
- Strategic Connections Inc.: Internal Communication & Change Management to Engage employees and boost performance.
- Intranet Blog :: Main Page
- Gismondi On Wine
- For Your Approval
- Fast Company Now
- Employee Engagement: Results That Matter
- Employee Engagement: Do You Have A Clue? : Employee Engagement: Results That Matter
- Doc Searls Weblog � Same old blog, brand new place
- Culture to Engage: 5 Ways Engagement Does It Better
- Culture to Engage
- Corporate Hallucinations
- Better Communication Results
- a shel of my former self
Recommended Reading
Stephen Denning: The Secret Language of Leadership: How Leaders Inspire Action Through Narrative
- Peg C. Neuhauser: Corporate Legends and Lore: The Power of Storytelling As a Management Tool
Marcus Buckingham: First, Break All The Rules: What The Worlds Greatest Managers Do Differently
Patrick M. Lencioni: The Five Dysfunctions of a Team: A Leadership Fable
Jim Collins: Good to Great: Why Some Companies Make the Leap...and Others Don't
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